General
What happens after I place my order?
Once your order is submitted, you’ll immediately receive an email confirmation with your order number. A dedicated Kevin Mahard Promotions, LLC representative will carefully review your order and contact you to confirm timelines and discuss your artwork.
Within 3–5 business days, you’ll receive a logo proof for approval. You may approve it as-is or request revisions. Production begins only after your final approval — we never proceed without your sign-off.
Holiday production lead times are currently 15–18 business days from final logo approval.
Will I receive a proof before production begins?
Yes. Every order includes a logo proof prior to decoration. Proofs are typically delivered within 3–5 business days of placing your order.
Are there minimum order requirements?
Most products have a $250 minimum order requirement.
Certain products may carry a small unit minimum, which will be clearly noted. For samples or additions to an existing order, please contact us at jennifer@kmp-llc.com or 866-232-7497.
Can we add individual names to garments?
Yes. Personalization is available for $10 per item and includes up to two lines of embroidery (name and title/department if desired).
After your order is placed, your KMP representative will confirm all details.
Can I modify my order?
Changes may be made at any time prior to artwork approval. Please contact your KMP representative as soon as possible for assistance.
Can I cancel my order?
Orders may be canceled before artwork approval. Restocking fees may apply.
Do you charge sales tax?
Sales tax applies to orders shipping to CA, IL, MA, NJ, NY, and WI.
If your organization is tax-exempt, please provide the appropriate documentation to your KMP representative.
What is your return policy?
If your order does not meet expectations, please contact us.
- Blank items are final sale
• Decorated items may be eligible for return only in cases of defect or order error
• All concerns must be submitted within 30 days of delivery
Email jennifer@kmp-llc.com or call 866-232-7497 for assistance.
How does pricing work?
Our pricing is straightforward:
- Free decoration
• Free setup
• No hidden fees
Email jennifer@kmp-llc.com or call 866-232-7497 for assistance.
Do you offer volume discounts?
Yes. Volume discounts typically begin on orders over $2,500.
Contact jennifer@kmp-llc.com or 866-232-7497 for a custom quote.
Do you offer samples?
Yes. All sample orders are final sale.
Email jennifer@kmp-llc.com or call 866-232-7497 for assistance.
Do you offer custom online stores?
Yes. We can build a branded webstore featuring your approved styles and colors for your organization.
Contact jennifer@kmp-llc.com to speak with our sales team.
Artwork
Will I receive a logo proof?
Yes — all orders include a proof prior to production.
- Standard orders: Proof within 3–5 business days
Your order will not proceed until proofs are approved. Please review and respond within 14 days. If no response is received after follow-up attempts, the order will be closed and a credit issued less a 15% restocking/service fee.
What does it cost to add my logo?
Your primary logo decoration is complimentary, including setup.
Embroidery includes up to 5,000 stitches (covers most logos).
Silkscreen is included up to two colors on one location, including set up.
Can I add more than one logo?
Yes. Your primary logo is included at no cost. A second logo may be added for $9.95 per item plus a $50 setup fee.
Can I use two different logos on one order?
Yes — each logo must be applied to a minimum of $250 in merchandise.
What file types do you accept?
Vector files (.eps or .ai) are preferred. We also accept .jpg, .png, and .pdf formats. If artwork is not in .eps or .ai format, an artwork charge, up to $50 may be incurred.
Do you keep my logo on file?
Yes. Once set up, your logo remains on file for easy reordering for one year.
Select “Yes – Logo on File” at checkout for future orders. A proof will still be sent for confirmation.
Can you match PMS or Pantone colors?
Yes. Some decoration methods allow exact color matching. For embroidery, our art team selects the closest available thread match.
Please include PMS/Pantone details in the Notes section when ordering.
Shipping
How long will my order take?
Standard Collection: 15–18 business days after logo approval
If you need expedited service, please call 866-232-7497. Rush processing may be available for an additional fee.
What are the shipping costs?
Shipping costs will be included in your final quote.
Can I ship to multiple addresses?
Yes. Multiple destination shipping is available for $15 per address and will be reflected in final quote. Contact jennifer@kmp-llc.com for assistance.
Do you ship internationally?
No, not currently.
What file types do you accept?
Vector files (.eps or .ai) are preferred. We also accept .jpg, .png, and .pdf formats. If artwork is not in .eps or .ai format, an artwork charge, up to $50 may be incurred.
Do you keep my logo on file?
Yes. Once set up, your logo remains on file for easy reordering for one year.
Select “Yes – Logo on File” at checkout for future orders. A proof will still be sent for confirmation.
Can you match PMS or Pantone colors?
Yes. Some decoration methods allow exact color matching. For embroidery, our art team selects the closest available thread match.
Please include PMS/Pantone details in the Notes section when ordering.
Still Have Questions?
Our experienced advisors are here to help you select the right products and decoration methods for your brand.
- Call us at: 866-232-7497
- Email us at: jennifer@kmp-llc.com